At Shivkari, every product is meticulously curated and crafted with exceptional attention to detail. Our collections include premium home décor, certified export Tiffany-quality products, pure silver-plated brassware, pooja essentials, handcrafted wooden décor, trousseau-special dining collections, wooden bandhanwars, and gold-wired glassware, all created by skilled Indian artisans and weavers.
We take great care in ensuring that every item reaches you in perfect condition. However, if you receive a damaged, defective, or incorrect product, we are committed to assisting you with a smooth resolution.
Return Eligibility
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Return requests must be initiated within 7 days of delivery.
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Products must be unused, undamaged, and returned in their original packaging along with all tags, accessories, and invoices.
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Items that have been customized, personalized, or specially made to order are not eligible for return unless they arrive damaged or defective.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery by sharing:
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Order number
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Photographs of the product and packaging
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Brief description of the issue
Our team will review the request and provide an appropriate resolution, which may include a replacement, exchange, or refund.
Non-Returnable Items
The following products are not eligible for return:
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Customized or personalized products
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Products damaged due to misuse or improper handling after delivery
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Items returned without original packaging or accessories
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Products marked as final sale or clearance items
Refund Process
Once the returned product has been received and inspected, eligible refunds will be processed to the original payment method within 7-10 business days. The time taken for the refund to reflect may vary depending on your bank or payment provider.
Our Commitment
At Shivkari, our mission is to deliver meaningful, luxurious, and timeless creations that enrich homes and celebrations. Every piece reflects the heritage and craftsmanship of Indian artisans, and customer satisfaction remains at the heart of everything we do.
